Help Center

Bolica Support

Help with your account, journal, and app experience

Find answers to common questions below. If you still need help, contact our support team and include the details listed at the bottom of this page.

Account and Sign-In

I cannot sign in

Check your internet connection, close and reopen Bolica, and try again. If the issue continues, confirm that you are using the latest version of the app.

How do I sign out?

Open your profile, go to Settings, and select Log Out.

How do I delete my account?

Open your profile settings and select Delete Account. Follow the confirmation steps shown in the app. Account deletion is permanent and cannot be undone.

Journal and Content

My journal entry did not save

Keep the app open until saving finishes. Check available device storage and confirm Bolica has permission to access photos when your entry includes an image.

How do I report or block someone?

Open the relevant profile or content menu, then choose Report or Block. Blocked accounts and their content will no longer appear in your experience.

Why can I not access my photos or camera?

Open your device Settings, select Bolica, and enable the required Photos or Camera permission. Return to the app and try again.

Troubleshooting

  1. Check that your device has a stable internet connection.
  2. Close Bolica completely and reopen it.
  3. Update Bolica from the App Store.
  4. Restart your device.

If the problem remains, contact us before reinstalling so we can help you avoid losing locally stored journal data.

Contact Support

Email us with your device model, operating system version, Bolica app version, and a brief description of the issue. Do not include passwords or payment details.